As normality finally starts to set in, it’s time for call centers to return to in-person operations!

Dialing telephone keypad

Throughout many states across the country, COVID-19 pandemic restrictions are starting to ease and become a thing of the past. This means that our recent era of remote working is coming to an end, and that in-person work is going to come back this summer.

This of course is exciting news for all call centers and employees everywhere, but there is inevitably going to be some learning curves due to the fact that we’ve all been away from call centers for about a year and a half.

The Data Talk team is proud of all the hard work we put in throughout the pandemic towards helping business teams be more prepared for remote working, and now we’re gearing up to support countless companies as they transition back to the office. Below are a few tips to keep in mind as you and your business team adjust to your regular call center atmosphere, because making your employees comfortable and happy has never been more important than right now!

It’s Time To Begin Reconsidering Your Sick Policies

Although the vaccination roll out has dramatically reduced the amount of COVID cases throughout the nation, it’s still not 100% impossible for your call center to avoid the virus altogether. So many people have been working from home for the past year, so it’s now expected for other types of illnesses to emerge in offices this year like stomach bugs and the common cold. This is primarily due to an overall lack of exposure that we’ve all collectively experienced as a result of remote working.

There’s no denying that call center employees are particularly concerned about contracting COVID or any other type of illness as a result of returning to the office, so it’s vital for business leaders to readjust their sick leave policies now as normalcy becomes more prevalent. If any employee is feeling under the weather and showing COVID symptoms like fatigue, coughing or shortness of breath, then they should be encouraged to take a sick day or temporarily work from home.

So the “new normal” of call centers is likely to include more sick days than in the past so employees can have their worries eased.

Restructuring Your Office

There are also many other worries beyond sick leave policies that call center employees are concerned about, including things like social distancing, equipment sanitation, and all sorts of other cleaning methodologies.

This is why business leaders now have to consider assigning agents to socially distanced cubicles and working quarters to minimize the amount of contact amongst agents and equipment. It’s of course going to be incredibly important to ensure that your employees aren’t sharing equipment like they did in the past, so this could necessitate investments in extra equipment when your office is in short supply.

It’s important for your employees to feel safe with their surroundings while they’re just beginning to return to the office, and this includes making masks optional for those who feel more comfortable wearing them.

Keeping Mental Health Considerations In Mind

Another important thing for business leaders to keep in mind is the fact that we’ve all had a pretty rough time over the past 18 months or so, and this will include your call center employees. The pandemic affected the vast majority of adults when it came to mental health, and this was partly exacerbated by technological frustrations and stressful remote working situations.

It’s important for business leaders to try to prevent stress within their employees as much as possible right now, and this will include making tech updates to your call center so that your operations are as seamless and as easy as possible.

We all know that there are going to be some transitions that we’re going to face in the coming weeks and months, and keeping your business team’s overall happiness in mind will go a long way in making your transition a success!

Reach Out To Data Talk For Business Phone System Solutions

The Data Talk team is here to help you learn more ways how you can improve your business, and we’ll be there for you through every step of your transition from remote working to regular office hours. We’re your go-to source for all of your telecommunication needs, including with a new VoIP system installation or streamlining your existing business phone system.

Reach out to us online or call us at 614-784-7100 to get in touch with our business phone system specialists today for more information!

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