Be More Productive
Deliver Better Customer Service
Simple and Secure
Full CRM integration
Capture every customer interaction, increase productivity, reduce response time and build better relationships in minutes when you connect MiCloud Business to your CRM system. This easy-to-install integration allows you to edit information directly from MiCloud Business to ensure records are updated timely and accurately.
Access powerful business analytics
Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.
Get more done – from anywhere
Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction.
Manage Your System with Ease
Add, move, change, and delete users with Mitel Management Portal’s simple click and drag interface. Easy to learn by anyone in your organization, this tool allows you to reallocate resources to activities that require technical expertise instead of managing small updates to the system.
MiCollab for MiCloud Business
PC Softphone and PC Client
MiCloud Contact Center
MiCloud Contact Center Live
MiCloud Call Accounting
MiCloud Call Recording
MiCloud Video Collaboration
How it all works
With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.