Here are a few warning signs to look out for when it comes to partnering up with a telecom company
There are many incredible benefits in upgrading your business phone system to VoIP and/or cloud-based technologies, but of course these types of flashy innovations aren’t everything you should be concerned about during these transitions!
Although Data Talk is widely considered to be a very highly reputable telecom company throughout the entirety of the United States, we also understand that the countless other business phone services providers provide their own pros and cons that business owners should be aware of. The unfortunate truth about this industry is that there are countless companies that aren’t so transparent when it comes to their upfront pricing, and extra fees can sometimes spiral out of control if you’re not cautiously looking over your contract.
No matter what type of business phone system you’re looking to implement for your company, you have to go through the fine print of your agreements, and in this article we’re going over some of the common contractual red flags that we’ve recognized throughout the industry that you should most certainly be on the look out for!
Closely Examine The Total Price In Your Contract
It’s important for business leaders to understand that it’s rather likely that your basic cost of business phone services aren’t necessarily the total cost of what you’ll end up paying as a part of working with a telecom company. Some of these add-ons can include things like installation costs and other additional services that are tagged along with your VoIP services. When it comes down to it, the price you see on an advertisement can sometimes vary dramatically from what you’ll actually have to pay!
It’s always important for business owners to clearly identify installation cost estimates if you’re choosing to utilize a business phone solution within your local network, and there are several factors that come into play when making these types of estimations. Some of these factors include the overall size of your phone system, and the hardware that you’ll require. Consulting fees are also commonly brushed under the rug of cloud-based service contractual agreements as well!
This is why you should always be absolutely certain of any of the following extra fees being apart of your agreements, and you should know exactly how much these services will cost:
- Hardware installation
- Customer support
- Network integration
- VoIP fees and taxes
- Sales tax
Your estimate should always resemble a professional invoice that lays out the details of your total costs, but even when you do get a detailed invoice it’s important to always overestimate what your costs will ultimately end up being. There will always be several other important considerations to keep in mind, including services like upgrading your internet package for more bandwidth and installing more specialized hardware.
So when it comes to the actual budgeting of business phone system transitions, business leaders should always be as comprehensive and as diligent as they can!
Always Carefully Look Over Contractual Agreements
All contracts should be examined carefully, and this is especially the case with telecom company contracts because these agreements entail a great deal of money that’s oriented around the future success of your company’s initiatives. Speaking with vendors about prices/services will always be very helpful, but when it comes down to it your conversations will never be as substantial as what’s in print.
As a potential client you’ll always have the right to ask for clarifications/changes within the contract prior to signing, so you should always exercise this right if you’re having any type of doubts.
These types of rather overarching contracts should cover the entirety of your project’s plans, and it should also entail every item/service you’ll be paying for and the expected timeframe for these services/payments. So for example, a VoIP service contract should entail things like:
- Monthly requirements
- Fees and rates for services
- Contract expiration date/termination policies
- Any taxes and fees associated with monthly payments
- Particular service level agreements
It’s really important to take a close look at any added fess associated with your business phone services, because VoIP quotes that don’t include these extra fees and taxes are clearly something to be avoided! This is mainly because the percentage of these types of fees can sometimes dramatically differ throughout the industry with some carriers charging around 15% and others up to about 50%, so always be on your toes when it comes to these types of fine print charges!
Customer Support Fees Shouldn’t Be Underestimated
A lot of business owners will successfully negotiate a contractual agreement with a telecom company and have a thorough understanding of all the overall costs, but then they’ll somewhat neglect a company’s customer support fees.
A lot of people may think that customer support doesn’t necessarily matter or that it’ll inevitably be great, but this most certainly is not always the case! If you experience any kind of lack of helpfulness, flexibility or politeness with your business phone system provider, this is a clear red flag that you should look for another vendor.
This is why it’s always crucial to thoroughly examine online customer reviews to try to get an objective idea of a telecom company’s overall reputation. The main thing you should look out for is any kind of patterns associated with bad experiences.
All of us at Data Talk understand just how important customer satisfaction is, which is why we always go above and beyond to ensure that each and every one of our clients is getting the attention and swift services that they require. Our online reputation is one of the best throughout the entire telecommunications industry, and we’re confident in maintaining our long-lasting innovation on the cutting edge of our trade!
Reach Out To The Experts At Data Talk For More Information About The Transparency Of Our Contracts!
There’s no doubt about it that all types of telecom systems are rather complex, and this subsequently leads to somewhat complex contractual agreements. But at Data Talk we understand how integral our services are to the overall success of our clients’ business initiatives, and we take this responsibility very seriously!
That’s why we always highly value our solid, transparent pricing and contractualagreements that provide incredible customer services. We know that every aspect of our agreements and services help our clients get closer to the success and ROI they’re seeking, and that our new clients are likely to have many questions and concerns before making any commitments.
So always feel free to reach out to us online or call us at 614-784-7100 today to get in touch with our team of experts and learn more about how our contracts and services can help your business upgrade your telecommunication capabilities!