The healthcare industry has been rapidly developing over the past few years, enjoying the benefits of technology, allowing them to offer services faster and more accurately. Thanks to these technological advancements, more lives are being saved as each second is saved. However, while amazing pieces of sophisticated equipment, such as ultrasound and push healthcare forward, some can forget than even the “measly” phone is doing much for them.
While it might not be the next innovative piece of equipment the healthcare industry has been waiting for, it has been integral in the operations of many. In fact, without it, the industry might fall apart. Of course, the humble phone has enjoyed an upgrade into what is now known as Voice over Internet Protocol (VoIP), and many healthcare industries are enjoying its benefits.
If you want to know more about this recent upgrade, here are the four benefits the healthcare industry is enjoying from using VoIP:
1. Secured Calls
Oftentimes, information that passes through the lines is typically sensitive and not open to the public. Such information includes patient health information, laboratory test result, medical history, and much more. Unfortunately, legacy systems are extremely prone to be intercepted, and the data it carries gets stolen.
Fortunately, VoIP offers enterprise-level encryption, meaning that any data that travels through the platform is encrypted and useless to anyone who cannot decrypt it. Lines are also actively monitored, and scheduled assessments are made to ensure that communication remains secure and that any issue is addressed right away.
2. Enhanced Patient Experience
It is the top priority of any healthcare provider that their patients enjoy their services. Despite whatever situation the provider might find themselves in, they must always deliver top-quality care.
This is possible with the use of VoIP because it enhances the patient experience in numerous ways. For example, call quality from the patient to the healthcare provider is excellent, allowing for clear communication. This is vital, especially in emergencies when each second counts. VoIP also allows for managing calls, identifying each emergency call, and prioritizing them accordingly.
In other words, VoIP capabilities have offered healthcare providers plenty of uses, improving the experiences of patients and of the provider.
3. Implemented Redundancy
When any phone system crashes (or any system crashes), healthcare providers are left in a vulnerable spot. While a broken phone might be a small inconvenience in other industries, it is an extremely high threat for healthcare firms.
Fortunately, VoIP providers offer different layers of redundancy, meaning that if one system fails, the backup system kicks into play, allowing operations to continue. While that’s going on, the primary system goes under maintenance. VoIP services are made redundant on many points of connection to make sure that if anything goes wrong with the system, that the healthcare providers can continue utilizing it.
4. Improved Productivity
Efficiency is required in the healthcare industry. This is why processes must be made efficient to ensure that doctors and nurses can work quickly and effectively no matter the demands.
Thanks to VoIP’s resources, daily demands can easily be reduced, and operations carried out easily. For example, receptionist procedures can be made automated, meaning that they can quickly connect patient calls to the correct department right away. Not only does this put less strain on the clinic’s or hospital’s workforce, but it decreases wait time, making healthcare much more accessible.
VoIP has done wonders for many people in the healthcare industry. From improving productivity, enhancing patient experience, and providing secure calls, hospitals and clinics can all operate at their peak, providing quick and accessible healthcare. As technology continues to evolve, it won’t be a surprise to know that the healthcare industry is going to continually move forward, providing the right care in the shortest amount of time possible.
If you’re looking for a healthcare VoIP service in Columbus Ohio, get in touch with us today to see how we can help.